Riviera Travel Unveils New Website and Training Platform for North America

Riviera Travel has introduced a redesigned website and a digital learning platform aimed at improving the booking and planning experience for North American travelers and travel advisors. These updates coincide with the company’s impressive growth in the region, driven by a January rebrand and expanded U.S. operations. The company has also introduced new offerings tailored to the North American market, including drinks packages and a curated Grand Tours collection.

Streamlined Website Enhances User Experience

Riviera Travel’s new website aims to simplify cruise planning and improve navigation for guests and advisors alike. Key features of the redesigned site include:

• An intuitive interface that minimizes the number of clicks needed to explore ships, accommodations, and itineraries.
• A read more function allowing users to access detailed information without jumping between pages.
• An enhanced account section for managing passenger details, booking history, and upcoming trips.
• A blog section featuring FAQs and travel inspiration.
• Integrated training videos accessible via the Riviera Explorer platform.

“We’re delighted to unveil a website that truly reflects our brand and the high level of service we’re known for,” said Stuart Milan, President of North America for Riviera Travel. "These improvements were made with both our guests and valued travel advisor partners in mind, reinforcing our commitment to the North American market and the river cruise industry as a whole."

Travel advisors logging into the new agent portal are prompted to update their passwords to ensure security. The platform also streamlines post-booking management, allowing for easier adjustments and further enhancing the user experience.

Riviera Explorer: A Training Resource for Advisors

To complement the website’s launch, Riviera Travel has debuted Riviera Explorer, a digital learning platform designed to educate travel advisors about its European river cruise offerings. The program features six modules covering topics such as:

• European river highlights, including major waterways and destinations.
• The Riviera fleet and its amenities.
• Group travel options and solo packages.
• The Grand Tours collection and Riviera’s flight, hotel, and transport options.

Each module includes a brief video, key information highlights, quick facts, and quizzes. Advisors work through three levels of achievement, Freshman, Senior, and Graduate, culminating with a Riviera Graduate certificate. Participants can complete the program over time or in as little as four to five hours.

“Travel advisors play such a pivotal role in the industry, and Riviera is committed to providing them with the tools they need to grow and enhance their business,” Milan noted. To encourage engagement, Riviera is offering 20 familiarization (FAM) trip spots for advisors who complete all modules by September 30. The winners will join European river cruise FAM trips in 2026, with 10 advisors on each sailing.

The platform will be continually updated with new modules, seasonal campaigns, and training opportunities, ensuring advisors stay informed about the latest Riviera Travel developments.

Record Growth Following U.S. Expansion

Riviera Travel’s updates come on the heels of notable growth following its rebrand and strengthened focus on North America. In the first seven months of 2025, the company reported a more than 100% year-over-year increase in passenger numbers, surpassing its full-year 2024 total in that time frame alone. This success has been attributed to increased collaboration with travel advisors and expanded U.S. operations, including the opening of a flagship office in Fort Lauderdale and a 500% increase in its North American sales team.

“Surpassing last year’s passenger count in just seven months reflects the dedication of our team and the strength of our travel advisor partnerships,” Milan said. “This is just the beginning, as we remain committed to innovation and creating memorable experiences tailored for North American travelers.”

The company has introduced offerings designed specifically for North American guests, such as an all-inclusive drinks package available daily on itineraries and the new Grand Tours collection. Additionally, Riviera has implemented onboard updates based on guest and advisor feedback, further enhancing its river cruise experiences.

Frequently Asked Questions (FAQs)

What features distinguish Riviera Travel’s new website?

The redesigned website features an intuitive interface, a streamlined booking flow, read more functionality for detailed exploration, and an upgraded account area for managing traveler details and trip information.

What is Riviera Explorer, and how does it support travel advisors?

Riviera Explorer is a digital learning platform offering six educational modules on topics like European rivers, fleet details, and travel packages. Advisors can earn certifications at three levels and qualify for incentives like FAM trips upon completion.

How much has Riviera Travel grown recently?

Riviera Travel has reported over 100% year-over-year growth in 2025, more than doubling its annual passenger count from 2024 in just seven months.

What incentives does Riviera Travel offer for advisors?

Advisors who complete all Riviera Explorer modules by September 30 are entered to win spots on 2026 European river cruise FAM trips. The platform also provides flexible learning opportunities and certifications to boost advisor expertise.

What are the Grand Tours, and who are they aimed at?

The Grand Tours collection is a series of itineraries developed specifically for North American travelers, featuring tailored experiences and amenities designed to meet market preferences.