Carnival Taps DXC to Manage IT and Cybersecurity Across Global Fleet

DXC Technology and Carnival Cruise Line have entered into a multi-year agreement for DXC to manage the cruise operator’s core IT infrastructure across its 29-ship fleet, shoreside offices, and port facilities worldwide. The partnership aims to strengthen cybersecurity measures, streamline operational efficiency, and support a smooth, connected experience for millions of travelers each year.

Scope of the Multi-year Agreement

The arrangement covers key aspects of Carnival’s global operations, including shipboard systems, shoreside offices, and port facilities. Carnival, often called “America’s Cruise Line,” currently sails from 13 U.S. homeports and two in Australia, while also offering seasonal European itineraries. With multiple new ships scheduled for launch through 2033, the collaboration with DXC is designed to accommodate the company’s continued growth and ensure a consistent technology environment at scale.

Core Services and Technology Priorities

DXC will provide an array of IT services that focus on resilience, automation, and end-to-end support:

• Workplace support for more than 50,000 employees, spanning shipboard and shoreside teams
• IT service management and infrastructure operations to reduce downtime and enhance reliability
• Security risk management with enhanced cybersecurity and expert-level staffing
• Employee-centric delivery, designed to ensure a consistent, high-quality experience for crew and guests
• Automation and scalable models that adapt to the complexities of a global cruise operation

Official Statements from Carnival and DXC

“At Carnival, we’re committed to delivering memorable vacations for our guests, and technology plays a vital role in ensuring they have the best onboard experience,” said Sean Kenny, Senior Vice President and Chief Information Officer at Carnival Cruise Line. “With DXC as our trusted partner, we’re investing in technology that strengthens the foundation of our operations, ensuring a seamless, connected experience for millions of guests yearly.”

Chris Drumgoole, President of Global Infrastructure Services at DXC Technology, emphasized the importance of minimizing technical issues behind the scenes. “Our goal is clear, deliver complete operational confidence for our customers by reducing technology disruptions,” he said. “By managing Carnival’s complex IT operations and providing modern solutions, we’re proud to help them do what they do best, ensuring every guest enjoys their cruise vacation.”

Operational Impact and Integration

The collaboration targets greater resilience across daily cruise activities, from onboard services to port logistics. Standardized processes and coordinated support aim to reduce potential downtime amid time zone differences and diverse geographies. Enhancements remain largely behind the scenes, allowing guests to focus on enjoying amenities and activities without disruptions.

DXC’s employee-centric approach is also expected to improve the day-to-day experience for Carnival’s workforce, offering accessible assistance and comprehensive IT service coverage. By unifying infrastructure management under one scalable framework, both companies plan to maintain heightened security and operational consistency throughout Carnival’s global network.

Wider Industry Significance

This agreement underscores the growing importance of advanced technology in large-scale travel and hospitality operations. DXC’s established expertise in managing complex systems aligns with the increasing demands of a globally distributed fleet. For Carnival, the partnership represents a strategic step toward modernizing IT systems and bolstering business continuity, as the cruise line continues to expand internationally.

Frequently Asked Questions (FAQs)

What does the DXC–Carnival agreement cover?

The multi-year agreement covers management of Carnival’s core IT infrastructure across its 29-ship fleet, shoreside offices, and port facilities. It includes workplace support, IT service management, infrastructure operations, and security risk management.

How will guests notice the changes?

Most improvements occur behind the scenes. The primary goal is to ensure more reliable onboard services, connectivity, and support functions, enhancing the overall guest experience with fewer tech-related disruptions.

Which ships and locations are included?

All of Carnival Cruise Line’s 29 ships, along with associated shoreside and port operations, fall under the agreement. This includes homeports in the United States and Australia, plus seasonal operations in Europe.

How does cybersecurity factor into the partnership?

Security risk management features prominently. DXC brings enhanced cybersecurity measures, expert staffing, and automation to safeguard communications, shipboard systems, and critical guest-facing technologies against maritime-specific threats.

Does this change itineraries or current sailings?

No. Carnival’s schedules and itineraries remain as planned. The technology enhancements are focused on infrastructure, support services, and overall operational reliability.

By integrating scalable, secure systems throughout Carnival’s global operations, both companies anticipate improved day-to-day efficiencies and a solid framework for handling future growth, reaffirming the importance of robust technology in the modern cruise industry.