Carnival Cruise Line Taps DXC for Major IT Overhaul Across Global Fleet

DXC Technology and Carnival Cruise Line have entered a multi-year agreement, announced on June 23, 2025, to modernize and manage the cruise line’s core IT infrastructure. The partnership encompasses Carnival’s 29-ship fleet, shoreside offices, and port operations worldwide, aiming to elevate operational efficiency, enhance employee productivity, and ensure a seamless experience for millions of guests annually.

Scope and Key Services

Under the agreement, DXC will oversee mission-critical IT environments across shipboard systems, corporate headquarters, regional offices, and port facilities. Core services include workplace support, IT service management, infrastructure operations, and security risk management. Advanced cybersecurity measures, skilled staffing, and automation form the foundation of the program, with a scalable model built to accommodate Carnival’s continued growth and new offerings.

This employee-centric delivery model is tailored to meet both crew requirements and guest-facing operations. By reducing technical disruptions and standardizing service delivery, Carnival intends to maintain consistent performance across its global footprint, from embarkation processes to onboard amenities.

Official Statements from Leadership

“At Carnival, we’re committed to delivering memorable vacations for our guests, and technology plays a vital role in ensuring they have the best onboard experience,” said Sean Kenny, Senior Vice President and Chief Information Officer at Carnival Cruise Line. “With DXC as our trusted partner, we’re investing in technology that strengthens the foundation of our operations to provide a great experience for our guests across our 29 ships globally and supporting our dedicated team members both shipboard and shoreside.”

Chris Drumgoole, President of Global Infrastructure Services at DXC Technology, also underscored the significance of the deal. “This collaboration with Carnival Cruise Line represents a significant milestone for DXC as we continue to expand our footprint in the hospitality and travel sectors. Our goal is clear, deliver complete operational confidence for our customers by minimizing technology disruptions.”

Hospitality Focus and Industry Context

Carnival, a subsidiary of Carnival Corporation, has been a leader in the U.S.-based cruise industry since 1972. The line’s emphasis on innovation is reflected in upcoming fleet expansions and the debut of Celebration Key, an exclusive destination in the Bahamas. By streamlining IT operations, Carnival intends to reinforce its commitment to technological excellence, further enhancing the guest journey.

DXC’s track record of managing large-scale IT projects for global brands also positions the company as a strong partner for maritime operations. The focus on security, automation, and standardized service is expected to improve behind-the-scenes processes that underpin a consistent guest experience throughout Carnival’s network of ships and shore facilities.

Implementation Outlook

The multi-year rollout will be staggered to maintain resilience as fleets, shoreside offices, and port operations are upgraded. While specific timelines have not been publicly disclosed, the agreement is built for global scalability and flexibility, allowing Carnival to adapt its IT systems to evolving business requirements and guest expectations.

As infrastructure enhancements continue, passengers and crew should see day-to-day benefits in the form of improved reliability and connectivity. The strengthened IT foundation is designed to minimize service interruptions and standardize processes, paving the way for a more cohesive operational environment.

Frequently Asked Questions (FAQs)

What does the DXC–Carnival agreement cover?

The arrangement covers management of Carnival’s core IT infrastructure, including shipboard systems, shoreside offices, and port facilities. DXC provides workplace support, IT service management, infrastructure operations, and security risk management.

How will guests notice the impact of this partnership?

Although much of the work is behind the scenes, guests can expect a more seamless, connected experience with fewer technology disruptions. Reliability in check-in processes, onboard systems, and other services should improve across Carnival’s global operations.

What cybersecurity measures are part of the plan?

DXC’s scope includes enhanced cybersecurity protocols and security risk management supported by expert staffing, monitoring, and automated tools. These measures aim to protect infrastructure and minimize potential risks across the entire network.

Is there a published implementation timeline?

Though the partnership was announced as a multi-year initiative, no specific timeline for completion has been released. Upgrades will be implemented in phases to ensure continuity throughout Carnival’s fleet and facilities.

What is Celebration Key, and why is it significant to Carnival’s plans?

Celebration Key is an exclusive Carnival destination set to debut in the Bahamas. It exemplifies the cruise line’s commitment to innovation and diversified guest experiences, complementing the company’s ongoing fleet expansions.

This agreement reflects Carnival Cruise Line’s dedication to technological innovation and DXC Technology’s growing presence in the travel and hospitality sectors. By streamlining core infrastructure and bolstering security, both companies aim to deliver a more reliable, future-ready ecosystem for the world’s largest U.S.-based cruise operations.