Disney Cruise Line System Glitch Triggers Embarkation Delays at Florida Ports

Disney Cruise Line passengers encountered lengthy embarkation delays on multiple ships this May when a technical glitch disrupted the company’s online check-in system. As a result, staff had to manually verify citizenship documents and identity photos at the terminal, triggering long lines and wait times for thousands of travelers.

Technical Issue Disrupts Smooth Check-In Process

The problem first arose on May 12, 2025, during the embarkation for Disney Dream at Port Everglades in Fort Lauderdale, Florida. Ordinarily, passengers complete online check-in weeks in advance, uploading required documentation to expedite boarding. However, the malfunction forced Disney Cruise Line to rely on manual procedures, causing significant slowdowns.

In an email sent prior to departure, Disney explained, “Due to a technical issue with Online Check-in for your sailing, we will need to verify all Guests’ documentation during the check-in process at the terminal on embarkation day.” Guests were urged to arrive at their pre-assigned Port Arrival Times and bring all necessary paperwork to help minimize congestion.

Passenger Experiences at Port Everglades

The manual check-in process led to visible crowding and frustration. One Reddit user with an 11:45 a.m. arrival time said they were still in line at 12:22 p.m., adding they were “Surrounded by angry people and REALLY long lines.” They eventually crossed the security checkpoint at 12:50 p.m., over an hour after their scheduled arrival. Another guest arriving at 12:30 p.m. described the line stretching back to the garage entrance, further highlighting the severity of the situation.

Impact on Other Disney Cruises

Delayed embarkation also affected recent sailings of Disney Wish. On May 16, 2025, up to 4,000 passengers departing from Port Canaveral for the Bahamas reportedly experienced similar wait times. Travelers received an advisory suggesting they bring comfort items to cope with potential delays. To ease congestion, Disney Cruise Line directed those without Port Arrival Times to come no earlier than 2 p.m., asking early arrivals to remain outside until their assigned slot.

While Disney Wish guests encountered slowed processes, a Reddit user noted no delays on May 16 for Disney Dream out of Port Everglades. A crew member there confirmed staff had worked extended hours, including a 16-hour shift until 2 a.m., to improve check-in procedures and avoid further disruptions.

Isolated Challenges or Broader Concerns?

Disney Magic similarly saw check-in complications earlier that week before setting sail to the Bahamas from Port Canaveral, even missing its scheduled 4 p.m. departure time. However, Disney Treasure, departing Port Canaveral on May 17 to the Western Caribbean, reportedly faced no such hold-ups. These mixed results suggest the issue has not been limited to one port or ship, though Disney Cruise Line has yet to reveal the underlying cause. Staff mentioned new app feature tests in April, suggesting the possibility of a link between recent technological updates and this month’s disruptions.

Until the cruise line confirms the system’s complete restoration, passengers embarking from affected ports are advised to plan for potential delays and follow official instructions closely.

Frequently Asked Questions (FAQs)

What led to Disney Cruise Line’s check-in delays?

A technical problem affecting the cruise line’s online check-in system required staff at the terminal to manually verify documents and capture identification photos, causing the lengthy boarding process.

Which ships and sailings were impacted by the technical glitch?

Notable delays occurred on Disney Dream’s May 12 sailing from Port Everglades and Disney Wish’s May 16 voyage from Port Canaveral. Disney Magic also experienced issues earlier in the week, whereas Disney Treasure reported smooth embarkation on May 17.

Has Disney Cruise Line resolved the issue?

The cruise line has not officially confirmed that the technical problem is fully resolved. However, smoother processing on Disney Dream’s May 16 sailing suggests incremental improvements are underway.

How can passengers prepare for potential delays?

Travelers are encouraged to stick to their Port Arrival Times, have all necessary documents ready, and bring personal items (such as snacks or water) to stay comfortable while waiting in line.