Crown Princess Delays Embarkation in Brisbane for Thorough Norovirus Cleaning

On May 18, 2025, the Crown Princess cruise ship, accommodating up to 3,080 passengers, experienced a delayed embarkation in Brisbane after reports of a suspected norovirus outbreak during its previous voyage. Although the exact number of guests affected was not disclosed, Princess Cruises confirmed a comprehensive disinfection program undertaken in collaboration with international health authorities, causing a later-than-planned start for its next scheduled cruise.

Embarkation Delay and Health Precautions

Princess Cruises notified travelers that embarkation would be postponed to accommodate additional cleaning efforts. In a letter to guests, the cruise line outlined revised check-in times, asking them not to arrive early given limited seating at the terminal. Passengers using Princess-arranged hotels or transfers received updated schedules for airport and hotel pick-ups. The enhanced cleaning followed reports of gastrointestinal illness on the previous sailing, prompting stricter health protocols, of which one passenger noted, “Activities felt curtailed, and some travelers didn’t appear to follow the guidelines,” reflecting wider concerns about consistent adherence. Princess Cruises also suspended self-service at buffet-style dining areas to reduce possible transmission.

Previous Incidents and Likely Cause

Though norovirus was never officially confirmed as the source, the illness strongly resembled it, given the repeated gastrointestinal symptoms. This is the second such incident for the Crown Princess in under a year, echoing a confirmed norovirus outbreak in November 2024, which also prompted a deep cleaning and temporary restrictions on self-service dining. According to a Princess Cruises representative, “We take every measure to safeguard our passengers, and these protocols allow us to address any potential outbreak swiftly.”

Ongoing Voyage and Travel Advice

The Crown Princess is now on a 15-night round-trip cruise departing from Sydney, Australia, with planned calls in Vanuatu, New Caledonia, Fiji, and New Zealand. The cruise line is reminding guests to wash their hands regularly, use hand sanitizers, and seek onboard medical services if they feel unwell. Many travelers purchase the Princess Vacation Protection package, covering potential treatment costs and other incident-related expenses.

Cruise lines, including Princess, continue to emphasize the critical role of health screenings and ongoing preventative measures for passenger well-being. The industry broadly acknowledges that incidents of gastrointestinal illness affect travelers’ confidence, making transparent communication and corrective action an essential part of any response.

Frequently Asked Questions (FAQs)

What is norovirus, and why is it common on cruise ships?

Norovirus is a highly contagious virus that causes vomiting and diarrhea. It spreads quickly in confined spaces like cruise ships, where shared facilities can facilitate transmission.

How does Princess Cruises respond to suspected norovirus outbreaks?

According to the cruise line, it coordinates with international health authorities to conduct thorough cleanings, enforces stricter hygiene protocols, and halts self-service dining. Passengers also receive reminders about personal precautions.

Will passengers affected by illness receive compensation?

Princess Cruises typically assesses compensation on a case-by-case basis. Those with travel protection may qualify for coverage of certain medical treatments or other expenses related to itinerary disruptions.

Do delays during embarkation impact the itinerary?

Most embarkation delays are minor and do not affect scheduled ports of call. However, if a delay becomes significant, the cruise line may adjust or shorten port visits, informing guests as soon as decisions are made.

What measures can passengers take to protect themselves from norovirus while cruising?

Frequent handwashing with soap and water, using hand sanitizers, and avoiding face-touching can help reduce the risk of infection. Passengers should also follow official guidelines and report any symptoms to onboard medical staff promptly.